Check one step at a time.
Start with the short steps below. If the issue remains, contact support for help.
What is not working?
- Check that VPN is on for the app you need, then click “Reconnect” in SLX Windows.
- If that does not help, check your access expiry in your account. Some networks restrict VPN — try another network.
- Still stuck — write to us with your device and what you see on screen. Support
Answers by topic
Connection
The connection is taking long to prepare
This usually takes a few seconds and the status in your account updates by itself. If it takes more than a couple of minutes, contact support. Your access stays active.
Happ does not open from the button
Install Happ first. Then tap Copy link, open Happ → “+” → Add from clipboard. For a phone, you can scan the QR code from your computer screen.
Does the VPN work on every network?
We cannot guarantee it: some networks restrict VPNs. If Happ shows several servers, try another one or switch to a different network.
Happ asks me to enable sending HWID
SLX recognises your device by the identifier Happ sends. Enable sending HWID in the Happ subscription settings and refresh the subscription with ↻.
Devices
How do I connect a second phone or computer?
Add a separate device for it under Devices in your account. One link works on one device only — on another, Happ shows a subscription error.
Happ says the subscription is already linked to another device
This link is already in use on another phone or computer. If this is your new device, open Devices → Manage device → Move to a new device. If someone else saw the link, issue a new link there too.
I changed my phone or reinstalled Happ
Move the connection to the new device under Devices, then open the same link in Happ. No new payment is needed.
Payment
I paid, but my access was not extended
Open your account: the expiry updates once the payment is confirmed. If it has not changed after a few minutes, contact support with the order number from Payment history.
How do I renew my access?
Tap Renew access in your account. The time is added to your current expiry — no need to change links or devices.
Account
The bot opened, but website sign-in did not finish
Tap Confirm sign-in in the bot and return to the same browser tab. If the request expired, start signing in again — the old QR code will not work.
I lost access to Telegram
If your account has a verified email address, use it to sign in. Otherwise, keep any remaining website session open and contact support. Never share access to your account.
Did not find an answer?
Write to support with your device, app and what you see on screen — that gets you an answer faster.
Technical details
Check only the SLX web API. This does not test the VPN tunnel.
Not checked
Last updated: No data
The report contains language, access and configuration status, check result and time. No tokens, connection links, cookies or personal data.
SLX support v1 language=en website_api=idle checked_at=not-recorded access=unknown configuration=not-issued node_observed_at=not-recorded vpn_tunnel=not-measured