Let’s check your connection.
Start with the guide and troubleshooting below. Share only non-secret information with support.
Before you write
Check node status
This page shows nodes that aren’t responding. Choose a working node’s profile in your VPN app.
Now: All nodes are working
Run the help wizard
Steps for your device solve most “nothing loads” cases.
Collect a report and write to us
The report below has no subscription links, codes or cookies — paste it into your message as is.
Support contact
What to include
Include your platform and Happ version, error time and timezone, network type, order or device ID, and error text without the subscription link.
Do not send your Telegram password, sign-in code, subscription QR, complete connection URL or admin codes. Hide these in screenshots.
Technical details
Check only the SLX web API. This does not test the VPN tunnel.
Not checked
Last updated: No data
The report contains language, access and configuration status, check result and time. No tokens, connection links, cookies or personal data.
SLX support v1 language=en website_api=idle checked_at=not-recorded access=unknown configuration=not-issued node_observed_at=not-recorded vpn_tunnel=not-measured